Support

If you have any questions, suggestions or support needs, please contact us using the form below and we will get back to you as soon as possible. Kindly review the FAQ section first, in case your question has already been answered there.
 

 

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Frequently Asked Questions

How do I restore my progress?

If you for some reason need to delete and reinstall the game, make sure to back it up to your iTunes. From this backup it is possible to restore the full game and all your progress.

Without an iTunes backup, it is only possible to restore the Ad Blocker purchase, as the rest of the purchases are consumables and thus based on in-game currency.
 

How do I remove ads?

The “Shield of Vallerien” (Advertisement Blocker) in the shop removes the ads.
You can find it by visiting the Smith, Tavern or Equipping area and pressing the gems or gold in the top of the screen.

Also, the ad removal purchase can be restored, if for any reason the game has been reinstalled.
 

I found a bug, what do I do?

Please send your bug report via the contact form.

Kindly include as many of the following as possible, so we can try and replicate the error:

  • a description with as much detail as possible.
  • the level or area that you were playing.
  • the device you were using to play the game.
  • a screenshot.

 

Will the game be available on Android?

We are planning to make an android version of the game, but can unfortunately not say anything specific about when this will be.
 

I missed parts of the tutorial

You have a few options depending on exactly what it is that you want to learn more about.

You can replay the first level “Rat Mutany”, which will take you through the basic combat tutorial again.

If you are looking to learn more about the spells and attacks, you can view the rule book. This is found in Equipping when studying one of your cards, press the text about the spell and you enter the rule book.

Finally, if you are looking to learn more about the enemies, there is information about these in the Bestiary.
 

I have a problem with a purchase

Unfortunately refunds have to be directed to Apple. The following article explains the step-by-step process involved: http://www.imore.com/how-request-refund-itunes-or-app-store-purchase

If your problem is not solved, please contact us via our contact form.